Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Configuration Database & CI Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system integrity and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless integration and operation of software components.
Document findings and solutions clearly to support knowledge sharing and future troubleshooting.
Assist in the development and implementation of process improvements to enhance system reliability.
Support junior team members by sharing expertise and providing guidance on complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Configuration Database & CI Management.
Strong analytical skills to identify root causes and implement effective solutions.
Experience with system monitoring and incident management tools.
Ability to manage and maintain configuration items and databases accurately.
Excellent problem-solving skills with attention to detail and system dependencies.
Effective communication skills to collaborate with technical and non-technical stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
This position is based at our PDC3C - SEZ location.
A 15 years full time education is required.