VMware, Itsm, Intune, Windows, Ms Office, Itil, Basic Networking, Cmdb, Firewalls, O365 Exchange admin, Active Directory, DLP Tools, Troubleshooting, Citrix workspace, Client setup troubleshooting, EDR, Microsoft MDM, Proxy concepts

ticketing systems , Windows OS, Hardware Troubleshooting, Networking, Remote Support, Active Directory

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

Windows OS installations

Microsoft Outlook, Ticketing Tools, Office 365, Windows OS

Outlook, Intune, Lync, Printers, Vpn, Windows OS, Ms Office, Remote support tools, Tablets, MAC devices, Active Directory, scanners, EUC tools