Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications:BCom/MCom/CA Inter

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- (Order to Cash,Cash App,Collection & Dispute,Billing, Deduction) Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for Role Summary The resource will support end-to-end Credit & Collections operations within the Order to Cash (OTC) function, including credit review, accounts receivable collections, dispute handling, and cash resolution activities. The role requires strong customer communication, analytical skills, and coordination across internal functions to ensure timely collections and effective credit risk management. Key Responsibilities 1. Collections Management Perform collections follow-ups based on ageing reports and overdue balances Initiate dunning activities (emails/calls) to customers for payment recovery Track open receivables and ensure timely closure of overdue invoices Manage promise-to-pay commitments and follow-ups Attend monthly meetings with Customer 2. Credit Review & Risk Management Perform credit review of customer accounts based on defined guidelines Support credit hold / block release decisions for past due or risk accounts Analyse customer payment behaviour and highlight potential credit risks Assist in credit limit monitoring and escalation 3. Open Items & Cash Application Support Review open AR items and identify discrepancies or unapplied cash Coordinate with cash application team for invoice clearing and adjustmen

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts