Data Privacy, Servicenow, Javascript, Integrations, Cmdb, Now Assist Skill Kit, Prompt engineering, Access Control, Auditability, Service Portal, Generative AI Controller, AI Control Tower, Evaluation and measurement, AI Agent Orchestrator, NLU, Data pipelines, Integration Hub, Document Task Intelligence, CSDM, Flow Designer, Virtual Agent, Bias and hallucination risk, REST integration, Now Assist AI Agent Studio, Workflow Data Fabric, Glide APIs, Predictive Intelligence, UI Builder, AI Search

Servicenow, Agile Methodologies, Javascript, ServiceNow Studio, GlideScript, MID Servers, DevOps practices, Flow Designer, SOAP APIs