Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain reliability and efficiency in a fast-paced environment, contributing to the overall stability and success of business operations.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document and communicate findings and solutions clearly to stakeholders.
Assist in the continuous improvement of support processes and tools.
Provide guidance and support to junior team members to foster their development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in O9 Solutions.
Strong analytical and problem-solving abilities to diagnose and resolve complex application issues.
Experience with monitoring and troubleshooting enterprise software environments.
Ability to work effectively in a collaborative team setting and communicate technical information clearly.
Familiarity with software lifecycle management and incident management processes.
Capability to adapt quickly to changing technologies and business requirements.

Additional Information:

The candidate should have minimum 3 years of experience in O9 Solutions.
This position is based at our Bengaluru office.
A 15 years full time education is required.