Skill required: Payroll - Payroll Process Design

Designation: Payroll Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

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What would you do The HR Shared Services (HRSS) New Associate – CL13 provides transactional HR support across the employee lifecycle. The role is responsible for processing HR requests, maintaining employee data accuracy, and responding to employee and manager queries in line with defined service level agreements (SLAs), quality standards, and compliance requirements. The associate works within established HR processes and systems to deliver consistent and positive employee experience.

Read, understand and analyze client processes as per the business rules
Execute the process accurately and timely as a hands-on processor
Escalate issues and seek advice when faced with complex issues/problems
Participate in client conference calls and understand the process change
Ensure LWI's are followed and updated regularly and train the team members on process updates
Understand Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control
Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
Update process metrics on daily basis and maintain MIS
Always demonstrate the highest level of customer service
Pay close attention to detail and follow through to resolve any outstanding issues
Goes beyond immediate requests and activities to ensure both own and related tasks are completed What are we looking for
Basic to working knowledge of HR operations and employee lifecycle processes
Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)
Strong attention to detail and data accuracy
Good written and verbal communication skills
Customer centric mindset with ability to work in an SLA driven environment
Resilient and able to work under pressure
Teamwork & collaboration
Multi-cultural awareness
Prior experience in HR Shared Services or HR Operations
Understanding compliance, controls, and data privacy requirements
Knowledge of SuccessFactors, SAP would be a plus Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts