Java, Virtualisation, Microservices, Scalability, Devops, Performance, Database Design, Agile, Software Engineering, automation, AWS, availability, Optimisation, architecture, AI solutions

Sparql, Pyspark, Apache Nifi, ELT, Apache Airflow, Tensorflow, Cloud Storage, Nlp, Pytorch, Python, BigQuery, Apis, Dataproc, Sql, Iam, DataFlow, Etl, SHACL, entity extraction, Pub Sub, Cloud Run, Vertex AI, semantic search, Google Cloud Data Services, entity resolution, prompt engineering

Knowledge-Centered Service (KCS, Servicenow, Knowledge Management, intercom, Customer Support Operations, Salesforce Knowledge, Contact Center Metrics, Amelia, Salesforce Service Cloud, Digital Self-Service, zendesk, Kore.ai, Customer Experience, Genesys Cloud CX, Service Management, AI-assisted Content Management, Conversational AI, Drift, Freshdesk, Yellow.ai, Power Virtual Agents, Microsoft Copilot Studio, Chatbot Management, Search Optimization, Conversational Design, LivePerson

Microsoft 365, Dashboards, Enterprise Search, Automation, imanage, Generative AI, Knowledge Management, Sharepoint, Ai, KPIs, Content governance, legal technology, Taxonomy, Legal Research, Legal knowledge systems, AI-enabled KM initiatives, Analytics

information retrieval (IR) platforms, Software Development, System Design, distributed databases, architecting high-throughput low-latency search back-ends, large-scale distributed systems, semantic search infrastructure, search infrastructure, scalable low-latency distributed infrastructure, indexing pipelines

Servicenow, Gen AI, Sharepoint

state management , Graphql, CSS, Node.js, Version Control, Technical Leadership, HTML, React, Typescript, Testing, Modern JavaScript, CI CD, Tooling, Cloud Platforms, Design Systems, AI Model Familiarity