Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the development and implementation of application support processes to improve efficiency.
Provide training and support to junior team members to enhance their skills and knowledge.

Professional & Technical Skills:

Must To Have Skills: Proficiency in EPIC Systems.
Strong analytical and problem-solving skills to diagnose and resolve software issues.
Experience with system monitoring tools to ensure optimal performance.
Ability to document processes and create user guides for better understanding.
Familiarity with database management and query languages to support application functionality.

Additional Information:

The candidate should have minimum 3 years of experience in EPIC Systems.
This position is based at our Hyderabad office.
A 15 years full time education is required.