Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Vmware Virtualization Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary

A senior-level Systems Administrator with deep expertise in enterprise Windows Server and VMware vSphere environments, including advanced virtualization platforms such as VMware vSAN, NSX-T, and Site Recovery Manager. The preferred candidate must hold atleast 1 Windows Or VMware certifications, demonstrate proficiency in scripting/automation tools, and possess working knowledge of AWS for supporting hybrid cloud workloads. AWS certification is preferred but not mandatory.

Key Responsibilities

L2/L3 Operations

Perform deep RCA for major incidents including memory dumps, VMware ESXTOP analysis, and performance profiling

Participate in Change Advisory Board (CAB) submissions and execution of critical infrastructure changes

Define and refine operational runbooks for the team

Manage and execute change requests following ITIL change management processes

Coordinate and lead scheduled maintenance windows for Windows and VMware infrastructure

Proactively identify recurring issues and propose permanent resolutions or optimized workarounds

Escalate complex issues to L3/senior engineers following the defined escalation matrix

Windows Server Administration

Participate in Windows Server lifecycle management – OS upgrades, P2V migrations to VMware, and server decommissioning

Administer Windows Server 2016/2019/2022 across physical and virtual environments

Manage Active Directory including GPO configuration, OU administration, Sites & Services, and replication troubleshooting

Configure and troubleshoot DNS, DHCP, and IPAM services

Administer Windows Failover Clustering (WSFC) – setup, monitoring, and basic troubleshooting

Manage DFS Namespace and DFS Replication for distributed file services

Execute patch management using WSUS/SCCM and verify patch compliance across the server estate

VMware vSphere Administration

Administer VMware vSphere environment including ESXi hosts, vCenter Server, and VM lifecycle management

Perform VM provisioning, cloning, snapshotting, and migration using vSphere Client and vMotion

Manage and troubleshoot VMware vSphere networking – standard and distributed virtual switches (vDS), port groups, VLANs

Administer VMware vSphere storage – datastores, VMFS, NFS, and thin/thick provisioning

Monitor ESXi host and VM performance identify and resolve resource contention issues (CPU, memory, storage I/O)

Perform ESXi host patching and upgrades using VMware vSphere Lifecycle Manager (vLCM)

Configure and manage VMware HA and DRS clusters for workload balancing and availability

Support VMware vSAN (awareness) and manage basic storage policies

Administer VMware Tools updates and VM hardware version upgrades

Troubleshoot VM connectivity, snapshot consolidation, and datastore space issues

Required Skills & Competencies

Windows Server (Required)

Windows Server 2016/2019/2022 – advanced administration and troubleshooting

Active Directory – GPO management, replication, Sites & Services, schema awareness

DNS, DHCP, IPAM – advanced configuration and troubleshooting

Windows Failover Clustering (WSFC) – administration and monitoring

DFS Namespace / DFS Replication – enterprise file service management

SCCM/MECM – patch management, software deployment, OSD basics

IIS – intermediate web server administration

Windows Event Viewer / Performance Monitor – log analysis and performance diagnostics

PKI/Certificate Services – SSL/TLS certificate management basics

VMware VSphere (Required – Primary Skill)

VMware vSphere 7.x / 8.x – ESXi host and vCenter Server administration

VM lifecycle management – provisioning, cloning, snapshots, vMotion, Storage vMotion

VMware vSphere Networking – vSS, vDS, port groups, VLAN configuration

VMware vSphere Storage – VMFS, NFS, datastore management, storage policies

VMware HA / DRS – cluster configuration and workload balancing

VMware vSphere Lifecycle Manager (vLCM) – host patching and upgrade baselines

VMware vSAN – awareness and basic administration

VMware Tools – updates, open-vm-tools management

VMware vRealize Operations (vROps) – basic monitoring and alerting

Scripting & Automation

PowerShell – intermediate scripting for Windows and VMware (PowerCLI) automation

VMware PowerCLI – basic to intermediate VM management scripts

Bash – basic scripting for cross-platform tasks

Git – version control for scripts and configuration files

Monitoring & ITSM

VMware vROps – enterprise monitoring, capacity planning, and alerting

ServiceNow / Jira – ITSM ticket management, change advisory, and problem management AWS Cloud (Preferred – Not Mandatory)

EC2 (Windows AMIs) – instance management and Windows workload hosting

AWS Systems Manager (SSM) – Patch Manager, Run Command, Fleet Manager

FSx for Windows File Server – deployment and integration with on-premises DFS

VPC / VPN / Direct Connect – hybrid connectivity between on-premises VMware and AWS

IAM – roles and policies for Windows workloads

CloudWatch – basic monitoring and log management

Soft Skills

Expert-level troubleshooting and structured problem-solving across complex multi-layer environments

Strong communication and documentation skills – technical and executive-level

Strategic mindset for identifying automation and efficiency improvements

Coaching and mentoring capability for developing junior engineers

Certifications

VMware Certified Professional – Data Center Virtualization (VCP-DCV) – REQUIRED

Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801) – REQUIRED

ITIL v4 Foundation or Practitioner – Preferred AWS Certifications – Preferred (Not Mandatory)

AWS Certified SysOps Administrator – Associate – PREFERRED for hybrid cloud exposure

AWS Certified Solutions Architect – Associate – Advantageous

Working knowledge of AWS console and CLI for Windows workloads is expected even without certification