Overview

About the Role & Team

IDC is implementing Zip as a global Intake-to-Pay solution — moving from a fragmented, non-PO environment to a controlled, policy-driven procurement model across approximately $140M in annual spend. The Procurement Operations Associate is a day-to-day operational backbone of this transformation: ensuring policy compliance, accurate PO execution, and supporting full adoption of Zip as the organization's procurement platform. This is a high-impact role for someone who thrives on helping people understand and navigate new systems, brings a teacher's mindset to stakeholder support, and takes pride in running a clean, compliant P2P operation.

What You'll Do

Serve as the primary point of contact for employee inquiries regarding Zip, populate requisitions and POs correctly, and navigate approval workflows.
Coordinate contract signature workflows between vendors, legal, and business stakeholders.
Manage PO amendments and change orders — increasing PO values or closing POs based on business conversations.
Review and validate purchase requests to ensure compliance with approval thresholds, competitive bidding requirements, and procurement policy.
Track open PO balances and provide ongoing reporting on accruals and open purchase orders; manage the renewal tracking module and proactively flag upcoming contract expirations.
Maintain preferred vendor lists, catalogs, and procurement categories in coordination with the business.
Monitor spend trends, flag compliance gaps or anomalies, and audit system activity to ensure Zip is being used appropriately across the organization.

What You Bring

3–5 years of relevant experience in procurement operations, accounts payable, finance operations, or a related field; equivalent hands-on experience will be considered in lieu of formal credentials. S4-level candidates should demonstrate the ability to independently own process areas, drive continuous improvement, and support broader regional or global operations.
Demonstrated experience working with procure-to-pay, ERP, or procurement platforms (e.g., Coupa, Ariba, SAP, Zip, or similar); ability to quickly learn and master new systems.
Experience supporting system rollouts, training end-users, or serving as a go-to resource for a new tool or process — a heart of a teacher approach to stakeholder support is strongly valued.
Background in purchase order management, vendor coordination, or invoice processing is a plus.

Skills & Competencies

Strong working knowledge of P2P processes and the ability to explain procurement concepts clearly and patiently to non-finance colleagues on a daily basis.
Excellent customer service orientation — responsive, clear, and proactive in supporting internal stakeholders.
High attention to detail with strong organizational skills; ability to manage multiple open items simultaneously without dropping the ball.
Proficiency in Excel or Google Sheets for tracking, reporting, and data analysis.
Effective written and verbal communication skills in English.
Comfortable working independently and managing day-to-day tasks with minimal supervision while escalating appropriately.

Additional Details

Location: India.
Work Model: Hybrid.
Travel: No travel.
A bachelor's degree is not required. Relevant experience demonstrated system aptitude, and a service-first mindset are the primary qualifications.

Why This Role Stands Out

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.
Hybrid Working: Hybrid working with certain days in office per week/month required.
Time-off and holidays: On top of your statutory holiday allowance and public holidays, IDC grants annually reviewed company-wide closures on 19 August (Unplug Day) and 24 December – 1 January inclusive (Global Shutdown) and a volunteering day.
A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

Procurement Operations Associate-Voice

Procurement Operations Associate