Job Requirements

About the Role

The Associate Collection Manager – Consumer Durable is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role bearer is accountable for optimizing the efficiency of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. This role contributes to the larger organizational objectives of the bank. Native / Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

Manage and undertake the collections process for assigned debts.
Regularly track the portfolio for specific buckets in the assigned area.
Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
Allocate and achieve collection targets from agencies and in-house teams.
Follow up regularly with defaulting customers.
Ensure adherence to the collection process and legal guidelines.
Trace absconded default customers and initiate the recovery process.
Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.

Secondary Responsibilities

Maintain administrative data related to collections, such as updating delinquent account history.
Provide and maintain MIS reports.
Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

Graduate – Any
Postgraduate – Any

Experience

Minimum of 2 or more years of experience in collections.
Age Bracket
Preferred Age Bracket

Skills and Attributes

Strong understanding of collection processes and legal guidelines.
Ability to manage and coordinate with collection agencies.
Excellent communication and follow-up skills.
Proficiency in maintaining MIS and administrative data.
Problem-solving and decision-making abilities.
Attention to detail and organizational skills.
Strong follow up mechanism
Tenacity and punctuality
Basic MS excel

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