Project Role : Business Analyst

Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Business Analyst, a typical day involves thoroughly examining an organization's structure and workflows to understand how its business model aligns with existing technology. This role requires evaluating the current operational state, identifying the needs and expectations of customers, and envisioning an improved future state or business solution. The position demands extensive research, collection, and synthesis of relevant information to support informed decision-making and strategic planning. Collaboration with various stakeholders to ensure seamless integration of processes and systems is a key aspect of daily activities, fostering continuous improvement and innovation within the organization.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Facilitate communication between technical teams and business stakeholders to ensure alignment of objectives.
Monitor project progress and assist in resolving any issues that may impact delivery timelines.
Support junior team members by providing guidance and sharing knowledge to enhance their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
Strong analytical skills to evaluate business processes and identify areas for improvement.
Excellent communication skills to effectively interact with diverse teams and stakeholders.
Ability to document and translate business requirements into clear, actionable plans.
Experience in process mapping and workflow design to support system integration.
Capability to manage multiple priorities and adapt to changing project demands.

Additional Information:

The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
This position is based at our Bengaluru office.
A 15 years full time education is required.