Job Summary

As an Executive Director within the HR Employee Experience organization, you will lead regional execution of customer success and business engagement strategies across the Asia Pacific (APAC) region. In this role, you will serve as a primary interface for HR and business leaders, ensuring enterprise initiatives across HR, Technology, and Workplace are adopted effectively and deliver measurable outcomes.You will operate within the Business Engagement and Adoption pillar of the Employee Success organization, focused on driving stakeholder engagement, scaling adoption, and ensuring solutions are delivering value for business and functional leaders and employees across the region.

Job Responsibilities

Lead regional engagement with HR, business leaders, and employee segments
Serve as a trusted advisor to regional HR leadership, aligning initiatives to workforce priorities
Serve as the regional representative in HR and business forums, ensuring regional insights are incorporated into execution
Build and activate employee communities and champion networks to support adoption
Drive adoption, usage, and satisfaction for enterprise tools, workplace solutions, and employee services
Ensure initiatives are understood, adopted, and delivering measurable business value
Partner with global teams to localize and execute regional or enterprise-wide campaigns and initiatives
Partner with Employee Success teams to track and report on adoption, engagement, and employee experience metrics and identify regional trends, pain points, and opportunities to improve outcomes
Establish feedback loops with regional stakeholders to inform continuous improvement and decision-making
Lead a high-performing regional team aligned to customer success objectives
Ensure consistency and scalability of initiatives across markets and business segments

Required qualifications, capabilities, and skills

8+ years of experience in Financial Services, HR, Technology, Consulting, or related discipline
Experience leading regional execution of customer success, engagement, or adoption initiatives
Strong stakeholder management skills with HR and senior business leadership
Demonstrated ability to drive adoption, engagement, and measurable outcomes at scale
Excellent communication and executive presentation skills
Strong program management and cross-functional leadership capabilities
Ability to operate effectively across global and regional teams

Preferred qualifications, capabilities, and skills

Experience working across APAC markets and regional organizations
Experience leading forums, advisory boards, or segment-based engagement models
Knowledge of employee experience, workplace solutions, and enterprise technologies
Familiarity with AI and emerging technologies that enhance employee experience
Experience leading teams across geographies

Executive Director - Customer Success