Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Program Control Services

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between the client and the application or system. This role requires maintaining a high standard of quality by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner carefully identifies client issues, interprets their needs, and designs appropriate resolutions by leveraging comprehensive knowledge of the product. Daily activities include monitoring system performance, coordinating with various stakeholders, and ensuring client satisfaction through timely and accurate support.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve support processes and enhance team efficiency.
Mentor junior team members to foster professional growth and knowledge sharing.
Coordinate cross-functional communication to ensure alignment on project goals and client requirements.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Program Control Services.
Strong analytical skills to diagnose and resolve complex application issues.
Excellent communication abilities to interface effectively with clients and internal teams.
Experience in managing and prioritizing multiple tasks in a dynamic environment.
Ability to interpret client requirements and translate them into technical solutions.
Familiarity with system monitoring and incident management practices.

Additional Information:

The candidate should have minimum 5 years of experience in Program Control Services.
This position is based at our Pune office.
A 15 years full time education is required.