Okta, Microsoft 365, PowerShell, Python, Javascript, API integrations, OAuth 2.0, Agentic Workflows, Conversational AI, Nexthink, Prompt Engineering, endpoint management, MCP APIs, Microsoft Graph API, Knowledge Ingestion Pipelines, Event-Driven Integrations, AI Functions, ITSM tooling, SOAP APIs, workflow orchestration, AI assisted ITSM automation