Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Change Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration to maintain system stability and performance, while swiftly addressing any disruptions that may impact business continuity. The role is integral to sustaining the reliability and efficiency of complex software environments through diligent problem-solving and responsive support activities.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve processes and workflows within the team to enhance service delivery.
Mentor junior team members by sharing knowledge and guiding their professional development.
Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Change Management.
Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
Experience with incident management and root cause analysis in a fast-paced environment.
Ability to manage multiple priorities and work under pressure while maintaining attention to detail.
Familiarity with IT service management frameworks and best practices.

Additional Information:

The candidate should have minimum 5 years of experience in Change Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.