Role Description

Technical Skill

Indepth knowledge of Microsoft Operating System Support Windows 20032008201220162019 environments and troubleshooting skills

Good Experience in MS SCCM Administration and Software packaging

Good Experience in SCCM Patching Software deployment at large scale environment

Scripting TCPIP Packaging

Job Description

Provide applicationWindows Server OS installationconfigurationpatching data reporting application install status client health leveraging Microsoft System Center Configuration Manager

Manage SCCM policies and documentation

Leads and plans upgrades changes or implementations for System Center Configuration Manager Components while following established change control procedures

Responsible for coordinating and implementing Configuration management for the project andor organization maintaining the resulting product throughout its lifecycle

Through understanding of enterprise data center technologies such as networking data security Transmission Control ProtocolInternet Protocol TCPIP SAN and physical datacenter best practices sufficient to resolve hardwaresoftware interface and interoperability problems and administer and support technical operating system and enterprise data

Perform general system administration duties in a Windows Active Directory environment

Lead and drive definition implementation and enforcement of systems administration operational processes procedures policies and associated documentation

Research identify and drive the implementation of innovative approaches to system administration tasks with a focus on automation error reduction and service improvement

Managing the Windows Server image application packaging and scripting and related project work

MonthlyQuarterly deployment of security patches to Windows Servers

Create various reporting through SCCM for Patching Status and Client health

Coordinate on daily production and change management

Ensure the correct implementation of changes and request necessary signoffs

Own the SCCM monthly quarterly and semiannually patching lifecycle

Manage the deployment of software updates and security patches in accordance with the company patching standards

Support on the rollout of SCCM Server clients

Support for the Windows Server environment that includes Microsoft Server OS Support for Windows 20032008201220162019

Expected to resolve critical issues quickly in circumstances of major outages Provide OnCall Support as and when required

As a Subject Matter Expert you are required to from time to time provide consultation to the customer in terms of technology and service improvement plans

The job requires handling Escalations and providing updates and resolution for complex and pending issues

Provide Root Cause Analysis for critical issues and participate in internal and client calls and ensure appropriate communication and collaboration as necessary

You would be required to coordinate and work with other Leads and teams and assist in effective delivery of service

Ensure all important and necessary documentation are in place and enable team member to create relevant infrastructure documents and validate maintain them

Have regular interaction with the team as necessary helping the team to build their technical capabilities and in turn improve the overall service delivery and satisfaction of the client

Specialist - Cloud & Infra Management