Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document and communicate findings and solutions clearly to stakeholders.
Assist in the development and implementation of process improvements to enhance system reliability.
Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:

Must To Have Skills: Proficiency in O9 Solutions.
Strong analytical and problem-solving abilities to diagnose and resolve complex application issues.
Experience with monitoring and maintaining enterprise-level software systems.
Ability to work effectively in a fast-paced environment with multiple priorities.
Excellent communication skills to interact with technical and non-technical stakeholders.
Familiarity with troubleshooting tools and techniques relevant to packaged application environments.

Additional Information:

The candidate should have minimum 3 years of experience in O9 Solutions.
This position is based at our Bengaluru office.
A 15 years full time education is required.