Root cause analysis (RCA), Microsoft Office, Software Quality Assurance, Incident Management, JIRA, Release validation, Infrastructure environments, Performance optimization, IBM Sterling OMS, Production Support, Agile Production Ops, Analysis and documentation of functional requirements

Microsoft Office, JIRA, Software Quality Assurance, Production Support, ecommerce business model, infrastructure environments, IBM Sterling OMS

technology architecture , Change Management, Incident Management, Problem Management, Predictive Analytics, ITIL Frameworks, Runbook Automation, Platform Support, Service Management, Systems engineering, Operational Risk, Production Support, AIOps, Deployment Automation, Observability