The key deliverables of the role will include but will not be restricted to the details below:

Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below:

Ø Bill review and release

Ø Billing issue resolution

Ø D&U and Suspense reconciliation

Ø Payment application

Ø Refund processing

Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds
Build excellent business relationship with customer groups, peers and seniors
Able to work as a natural team-player in the business functions
Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution
Provide inputs on process and system to the team members
Responds promptly and calmly to changing events and situations
Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with

Knowledge, Skills And Abilities

Education

Experience

Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector

Knowledge and skills (general and technical)

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
Demonstrated ability to manage stress
Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs
Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
High energy and resilience level
Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
Self-initiated, drive and zeal for continuous improvement
Knowledge of the function, process and systems
Basic knowledge of MS office applications (Excel, Word, PowerPoint)
Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.
Knowledge of Insurance principles in relation to the US Insurance industry

Other Requirements (licenses, Certifications, Specialized Training – If Required)

Working Relationships

Internal Contacts

(and Purpose Of Relationship)

Team Leader/Assistant Manager/Unit Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling issues left unresolved by the TL/AM/UM and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of process training.
Associates for handling day-to-day execution of transactions and process activities with respect to the process.

Insurance Associate