Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Critical Incident Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes coordinating changes through formal requests and continuously updating documentation to enhance troubleshooting efficiency. Interaction with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve incident response processes and enhance operational stability.
Mentor junior team members to develop their skills and support their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Critical Incident Management.
Strong problem-solving abilities to analyze complex incidents and implement effective solutions.
Excellent communication skills to coordinate with vendors and internal teams.
Experience in creating and managing Requests for Change and updating knowledge base documentation.
Ability to work collaboratively in a multi-team environment to ensure operational stability.

Additional Information:

The candidate should have minimum 5 years of experience in Critical Incident Management.
This position is based at our BDC7A - SEZ office.
A 15 years full time education is required.