Your role

As a Business Lead, your mission is to lead a business team comprising Creative Leads, Account Managers, and Project Delivery Leads while ensuring strategic alignment, exceptional service delivery, team effectiveness, and revenue growth through strong customer relationships.. You will report to General Manager.

Brand Studio is the Global Communication Competence Centre for the Atlas Copco Group. Our core services include design, presentations, UI/UX, motion graphics, CMS solutions, digital marketing, and social media.

What sets us apart is our global experience and reach across all Atlas Copco brands and functions. We deliver a wide range of communication services and creative solutions that support internal and external branding across the Group.

This role offers you the chance to work in a creative, international, and fast-paced environment, with the opportunity to make a meaningful impact on global communication initiatives.

Key Responsibilities

Strategic Oversight & Leadership
1. Act as the senior point of contact during key customer engagements including kick-offs, escalations, and final presentations.

2. Provide strategic guidance and ensure delivery aligns with customer objectives and Brand Studio's quality standards.

2. Build strong partnerships with customers, working toward becoming a trusted advisor and strategic partner.
4. Monitor workflow, capacity, and resource allocation across projects with Creative Leads and Project Delivery Leads to avoid delays.

Customer Growth & Relationship Management
1. Identify business expansion opportunities within customer accounts by proactively suggesting services, innovations, and process enhancements.

2. Maintain high levels of customer satisfaction and retention, while nurturing long-term relationships across multiple touchpoints - from operational to executive levels.
3. Partner with cross-functional teams and global stakeholders to drive campaign success and ensure strategic impact.

Project Governance & Operational Excellence
1. Oversee project quality, brand alignment, and timeliness of all deliverables. . 2. Ensure internal processes (briefing, reviews, revisions) are adhered to without requiring customer reminders.
3. Resolve challenges related to creative execution, resource conflicts, or project delays by collaborating with stakeholders at all levels.

Financial Accountability
1. Support revenue forecasting, budgeting, and business planning in alignment with Brand Studio leadership.

2. Lead pricing discussions, manage scopes of work, and ensure profitability through optimal resource utilization.
3. Track financial health and take corrective action when needed to meet performance goals.

Team Development & Talent Management
1. Lead, mentor, and coach a cross-functional team including Creative Leads, Account Managers, and Project Delivery Leads.

2. Facilitate performance reviews, career development discussions, and growth plans for your team.
3. Play a key role in recruitment planning and ensuring the right mix of capabilities in your business unit.

Collaboration with Senior Leadership
1. Work closely with the General Manager and fellow leaders to shape Brand Studio's strategy, resourcing plans, and internal initiatives.

2. Contribute to service innovation, capability-building, and improving operational efficiency.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have an optimum combination of the below qualifications and skills

Qualifications & Experience
. Minimum 12-15 years of experience in marketing, sales, account management or customer services, with at least 3-5 years in a leadership or senior management role. . Demonstrated success in leading cross-functional teams, mentoring professionals, and managing customer accounts at a strategic level.
. Experience working with global customers or multicultural teams.
. Bachelor's degree in any discipline Masters in Communications, Business, Sales, or Marketing is preferred.
. Fluent in English, both written and spoken, with strong presentation and stakeholder management skills.

Key Skills & Attributes
. Strategic mindset with strong commercial acumen. . Strong interpersonal skills and ability to build credibility with senior customers.
. Excellent project governance and problem-solving abilities.
. Collaborative leadership style with the ability to guide and inspire teams.
. High attention to detail, even in fast-paced environments.
. Familiarity with creative workflows, digital communication trends, and multi-platform marketing execution.

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location

This role requires you to work on-site at our office in Pune, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Shalini Sharma

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.