Operating Systems, Debugging Tools, Log Analysis, Atocha, service logs, generative AI applications, technical root cause analysis, IntelliOps, First Responder Agent, TARS, prompt engineering for large language models, AI-powered monitoring tools, LLM trace, AWS networks, APD, code-level understanding

Monitoring Tools, automation, AWS Administration, Scripting, incident management processes, cloud infrastructure management, Microsoft Azure IaaS, Root Cause Analysis

Sql, Incident Management, automation, Devops, Scripting, Linux, Application Monitoring, Oracle, Iis, API troubleshooting, Root Cause Analysis, log checking, fine tuning, resolution

Application Support, Debugging, discounting, root-cause analysis, CPQ configuration, Troubleshooting, quote generation, Production Support, product configuration, CPQ processes, Problem-solving, Salesforce, Pricing

Http Protocol, Dns, Pbr, Routing, PAC files, Networking fundamentals, Packet Analysis with tcpdump and Wireshark, Diagnosing network latency and intermittent issues, Red Hat Linux fundamentals, Active Directory, Application Support Basics, 3-way handshake, Windows Permissions, WCCP, Layer 2 and 3, Information Security Concepts, MSSQL fundamentals, Windows and Linux memory dump capture and analysis, Load Balancer Fundamentals, Endpoint application stack diagnostics, Reading and analysing log files