About The Opportunity

Mindtel is a fast-scaling player in the Indian e-commerce & digital commerce enablement space, powering seamless customer journeys for D2C brands and marketplace sellers across Tier 1 to Tier 3 cities. We're building smart, high-touch sales and retention systems that convert digital traffic into loyal customers—leveraging data, empathy, and hyper-localized outreach. If you've sold online and know how to turn cart abandoners into repeat buyers, we want you.

Role & Responsibilities

Drive direct customer sales via outbound calls, chat campaigns, and WhatsApp touchpoints—focused on converting leads, rescuing abandoned carts, and upselling high-margin SKUs.
Own daily sales targets and conversion KPIs for assigned product categories or customer segments (new users, lapsed buyers, high-LTV cohorts).
Collaborate with marketing & CRM teams to refine customer messaging, test offers, and deploy personalized retargeting flows.
Document customer feedback, objections, and emerging buying trends—feeding insights back to product and pricing teams.
Use CRM tools (e.g., Freshsales, HubSpot, Zoho) to log interactions, tag leads, and track sales pipeline health.
Maintain compliance with data privacy and telesales regulations (Telemarketing Guidelines, DND, etc.) and internal SOPs.

Skills & Qualifications

Must-Have

Proven experience in e-commerce customer acquisition or retention sales (1+ years)
CRM platform proficiency (Freshsales, HubSpot, Zoho, Salesforce)
Strong outbound calling skills with a focus on conversion rates
Data-driven sales mindset with tracking of daily/weekly KPIs
Experience with WhatsApp Business or chat-based sales automation
Comfort with performance dashboards and sales analytics tools
Understanding of e-commerce buyer psychology and cart abandonment triggers
Fluency in English + Hindi (or regional language based on assigned region)

Preferred

Experience with Shopify, Magento, or Flipkart Seller Platform
Exposure to retargeting tools like Klaviyo, SMSBump, or CleverTap
Background in B2C telesales in fashion, electronics, or beauty verticals

Benefits & Culture Highlights

Transparent performance-linked incentives + monthly bonuses
On-site collaborative workspace with team-driven gamification & recognition
Access to upskilling modules in digital sales, CRM mastery, and customer psychology

Skills: customer,sales,commerce,hubspot,chat,e-commerce,digital

Customer Sales Executive (From ecommerce industry only)