Internet of Things (IOT), Network, Agile Methodologies, Genesys, Sdlc, Team Management, Contact Center, Software configuration management systems

Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, ContactCenter model, Infrastructure-Contact Center, Communication

Unix Basics, Routing layer, Genesys CME, Media layer, Oracle Database SQL basics, GPlus adapters, GVP SIP layer, Genesys Voice, Genesys Config Management, Genesys Pulse