Responsibilities :

Implement and support SAP FSM solutions across full lifecycle projects.

Configure, customize, and test FSM scenarios as per client requirements.

Identify gaps, issues, and propose workarounds prepare RICEFW documents, functional/technical designs, and test cases.

Conduct workshops, demos, and presentations for clients.

Perform SAP FSM system setup and administration tasks.

Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.

Manage Crowd Service and foundational services like Auto Scheduling policies.

Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.

Develop custom reports using Jaspersoft and handle custom developments and data replication.

Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.

Additional Responsibilities:

Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

Awareness of latest technologies and trends

Logical thinking and problem-solving skills along with an ability to collaborate

Ability to assess the current processes, identify improvement areas and suggest the technology solutions

One or two industry domain knowledge Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Mysore and Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

Technical and Professional Requirements:

Minimum 9+ years of SAP FSM implementation experience with at least 2 full lifecycle projects.

Proficiency in SAP FSM configuration, customization, and integration.

Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.

Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.

Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.

SAP FSM certification is desirable.

SAP FSM Consultant