At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 9 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

What You'll Do:

Be involved early in the customer journey - lead product demos with full context of the client's use case
Prepare before every demo/onboarding interaction - research the client, understand their business model, and tailor conversations accordingly
Act as the product advocate in front of the client - confidently translate capabilities into real business value
Own onboarding end-to-end from kickoff to go-live, with full visibility on timelines, dependencies, and progress across all accounts
Manage multiple onboarding simultaneously while always knowing which account is at what stage and what needs to move next
Drive implementation hands-on - SDK/API integrations, tracking setup, validation, ensuring things are done right, not just explained
Share the right documentation, checklists, and next steps proactively - don't wait for clients to ask
Act as the bridge across teams (Sales, Tech, Product, Support), follow through and get things done, not just coordinate
Anticipate risks early - identify delays, gaps, or misalignment before they become client escalations
Take complete ownership of issues and blockers - drive them to closure without waiting for follow-ups from the client's end
Ensure every client is correctly onboarded, confident, and ready to scale from day one

How You Work & Who You Are (Non-Negotiable):

You are proactive and execution-driven, you anticipate and act, not wait and react
You take ownership of outcomes and drive things to completion
You are hands-on and solution-oriented; you don't just suggest, you make it happen
You have a strong hunger to learn and improve continuously, while collaborating

effectively with the team

You stay calm, structured, and in control, even in fast-moving or high-pressure situations

Requirements

What You Should Have:

2-5 years of experience in Onboarding / Implementation / Technical Customer Success (B2B SaaS)
B.tech graduate
Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and attribution ecosystems (web and app)
Proven ability to handle demos and technical client conversations with confidence
Experience working with SaaS marketing/attribution/engagement platforms
Ability to simplify complex technical concepts into clear, actionable steps
High proficiency in using AI tools to drive speed and efficiency, complemented by strong human judgment, contextual thinking, and personalisation
Ability to multitask and manage multiple onboarding projects in a fast-paced environment
A strong learning mindset - proactively builds context, asks the right questions, and continuously improves

Benefits

Medical Insurance
5 days working culture
Best in industry salary structure
Sponsored trips

Customer Success - Onboarding & Implementation (B.tech)