About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About the Role

At Paytm, we are building the next generation of intelligent payment experiences for millions of users.

We are looking for an AI-first Senior Product Manager who combines exceptional product thinking,

customer empathy, UX sensibility, and execution excellence with a strong understanding of modern AI

capabilities.

You will own high-impact consumer journeys across UPI payments, onboarding, mandates,

and engagement, while identifying opportunities where AI can simplify experiences, automate

workflows, and solve customer problems at scale.

You will work closely with Engineering, AI/Data Science, Design, Analytics, Risk, Operations, and

Business teams to build products that are intuitive, reliable, and loved by customers.

If you are passionate about building products, experimenting with AI, solving complex customer

problems, and delivering measurable business impact, we'd love to hear from you. /span /div div br/ /div div b What You will Own /b /div div br/ /div div span . Define the product vision, strategy, and roadmap for consumer-facing UPI experiences. /span /div div span . Own critical customer journeys across UPI onboarding, payments, mandates, payment management, and engagement. /span /div div span . Identify opportunities to leverage Generative AI and AI Agents to simplify customer journeys, improve payment success, and automate internal workflows. . Design AI-powered experiences such as intelligent assistants, conversational interfaces, recommendation systems, and workflow automation. /span /div div span . Partner with Design to build simple, intuitive, and delightful user experiences. .Translate customer pain points into product opportunities backed by user research and data. /span /div div span . Prioritize the roadmap using customer impact, business value, engineering effort, and regulatory requirements. /span /div div span . Write high-quality PRDs, user stories, acceptance criteria, success metrics, and launch plans. /span /div div span . Drive rapid experimentation through A/B testing and data-driven decision making. /span /div div span . Analyze user funnels, behavioral insights, and product metrics to continuously improve customer experience. /span /div div span . Work closely with Engineering throughout design, development, rollout, monitoring, and iteration. /span /div div span . Collaborate with Risk, Compliance, Operations, Customer Support, and Business teams to deliver secure, reliable, and compliant payment experiences. /span /div div br/ /div div b What We are Looking For /b /div div br/ /div div b Must Have /b /div div br/ /div div span . 4+ years of Product Management experience building consumer-facing digital products. /span /div div span . Experience in Fintech, Payments, Banking, UPI, or AI-powered consumer products. /span /div div span . Strong product thinking with exceptional customer empathy and user experience focus. /span /div div span . Demonstrated experience using Generative AI to improve product discovery, execution, documentation, analysis, or customer experience. /span /div div span . Hands-on experience designing or implementing AI-assisted workflows, copilots, or agentic product experiences is highly desirable. /span /div div span . Ability to write clear and structured Product Requirement Documents (PRDs), user stories, and acceptance criteria. /span /div div span . Strong analytical mindset with experience using product metrics, customer insights, and experimentation to drive decisions. /span /div div span . Experience working closely with Engineering, Design, Analytics, and AI/Data Science teams. /span /div div span . Excellent stakeholder management, communication, and prioritization skills. /span /div div span . Ability to independently drive ambiguous problem statements from discovery to launch. /span /div div br/ /div div b AI Expectations /b /div div br/ /div div span We expect our Product Managers to actively leverage AI in their day-to-day work. /span /div div br/ /div div b Examples include: /b /div div br/ /div div span . Using LLMs for product discovery, brainstorming, and customer research. /span /div div span . Creating PRDs, user stories, product documentation, and specifications using AI. /span /div div span . Building or configuring AI Agents to automate repetitive product workflows. /span /div div span . Using AI for analytics, insight generation, competitive research, and decision support. /span /div div span . Rapid prototyping of product ideas using AI-assisted tools. /span /div div span . Designing AI-native customer experiences, copilots, or conversational interfaces. /span /div div span . Evaluating AI solutions with a focus on customer value, safety, scalability, and measurable business outcomes. /span /div div span . Experience with tools such as Chat GPT, Claude, Gemini, Cursor, GitHub Copilot, MCP-based tools,or similar AI platforms will be an added advantage. /span /div div br/ /div div b Preferred Experience /b /div div br/ /div div span . Experience with one or more of the following is highly preferred. /span /div div span . UPI Payments (P2P, P2M, Scan & Pay, Intent, AutoPay, Mandates) /span /div div span . Payment Success and Customer Experience Optimization. Consumer Growth and Activation. /span /div div span . AI Agents and Agentic Workflows, Prompt Engineering. /span /div div span . Personal Finance Products. /span /div div span . Wallets and Stored Value Instruments. Digital Banking Knowledge of NPCI guidelines, RBI regulations, payment processing architecture, and digital payment ecosystems will be a strong advantage. /span /div div br/ /div div b Why join us: /b span A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager /span /div div br/ /div div b Compensation: /b span If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story! /span /div div br/ /div /div div div We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. /div /div /div

Product Management - Product Manager - UPI

Product Management - Senior Product Manager - UPI