Univers provides the world's most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we're helping the world's leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

Role Overview

Responsible for handling Customer product issues, performing initial analysis, and coordinating with Delivery and Engineering and Product and R&D teams to ensure quick and effective resolution.

Key Responsibilities

Receive and validate issue tickets from Delivery teams
Understand issue context, impact, and recent system changes
Collect required inputs such as screenshots, logs, and configuration files
Analyze logs and correlate with issue timelines
Identify issue patterns (recurring, intermittent, system-specific)
Provide initial root cause hypothesis
Communicate findings to Product and Engineering teams
Maintain basic documentation of issues and learnings
Reproduction of Field issue at R&D Lab
Recommend possible solutions to address the issues.

Required Skills

Strong analytical and troubleshooting skills
Experience in log analysis and issue investigation
Basic understanding of system configurations
Knowledge of networking and databases
Good communication and structured thinking
Good to have programming knowledge of Linux, Python & C, C++, Java
Knowledgeable about high and low voltage equipment in substations.
Understand the operating principle of wind power generation and BESS energy storage systems.

Preferred

Engineering degree (Electrical / CS / IT)
Exposure to SCADA / EMS or similar systems
Experience in production support / analysis roles

What Success Looks Like

Quick and clear issue analysis
Well-structured problem understanding
Effective collaboration with teams
Reduction in repeated issues over time

Working Conditions

May require travel
Ability to handle multiple responsibilities simultaneously
Hybrid office

Product Operations Analysis Engineer