ovide onsite support for desktops and laptops.
Install and configure Windows operating systems.
Install and troubleshoot software applications.
Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
Troubleshoot hardware and software issues.
Support printers and scanners.
Help users with Microsoft Office and Outlook issues.
Perform IMAC activities (Install, Move, Add, and Change).
Replace hardware components such as RAM, SSDs, keyboards, and batteries.
Support user login and password issues.
Coordinate with remote support teams when required.
Update service tickets and submit site visit reports.
Basic Network Knowledge

Basic understanding of IP Address, DHCP, DNS, and Subnet Mask.
Connect devices to wired and wireless networks.
Perform basic network troubleshooting.
Test and replace Ethernet cables.
Identify network port issues and coordinate with the network team.
Basic knowledge of switches and routers.
Requirements

4+ years of EUC/Desktop Support experience.
Good knowledge of Windows 10/11 and Microsoft Office.
Basic knowledge of computer hardware and networking.
Good communication and customer service skills.
Ability to travel to customer sites.
Experience with ticketing tools is an advantage.

Why Join EIL Global
Flexible on-call/freelance opportunities.
Work with leading enterprise clients across various industries.
Competitive compensation on a per-assignment basis.
Opportunity to gain exposure to diverse IT infrastructure projects.

Interested

Please send your updated CV to [HIDDEN TEXT]

We look forward to hearing from you!

IT Support Engineer