About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn Life page. It offers an authentic glimpse into the journey you could be part of:

https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/viewAsMember=true

Key Responsibilities

Build and maintain strong relationships with key client stakeholders and corporate employees.
Serve as the primary point of contact for all Food & Beverage service-related queries and escalations.
Conduct regular client meetings to review service performance, feedback, and improvement initiatives.
Gather, analyze, and act upon customer feedback to improve dining experience and service quality.
Coordinate with operations, culinary, quality, and vendor teams to ensure timely resolution of customer concerns.
Monitor cafeteria operations to ensure food quality, hygiene, presentation, and service standards are consistently maintained.
Drive customer engagement initiatives, food festivals, promotional campaigns, and awareness programs.
Track customer satisfaction metrics (CSAT, NPS, complaint resolution, feedback scores) and prepare regular reports.
Identify improvement opportunities and work with internal stakeholders to enhance customer experience.
Ensure adherence to SLAs, contractual commitments, and company quality standards.
Support client audits, business reviews, and operational meetings.
Prepare periodic business reports, MIS dashboards, customer satisfaction reports, and account performance reviews.

Required Qualifications

Bachelor's degree in business administration, Hospitality Management, Marketing, or a related field.
4+ years of experience in Customer Relationship Management, Front Desk, Client Success, Hospitality, Facility Management, or B2B service industries.
Strong communication, presentation, and negotiation abilities.
Exceptional problem-solving and conflict-resolution skills.
Customer-centric approach with a strong service mindset.
Strong analytical skills with experience interpreting customer and operational data.
Proficiency in Microsoft Excel, PowerPoint, and CRM tools.
Ability to collaborate effectively with cross-functional teams.
Strong planning, organizational, and time management skills.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

Customer Relationship Manager - Food & Beverage