Credit Risk Senior Analyst

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Fintech Risk team at Toast is responsible for driving risk informed growth for the rapidly expanding Toast Fintech line of business. We are seeking a Lead Credit Risk Strategist as part of the team, with a focus on the portfolio risk management space. You will partner with cross-functional analysts and senior leadership to decode complex portfolio risk trends, refine our loss forecasting models, develop and oversee line management strategies for credit cards and other revolving products, and build the early-warning defenses that allow us to stay resilient under stress and profitable in any market cycle. If you have an analytic and data driven mindset, eye for detail and can-do attitude then you are right for this position.

Responsibilities :

CECL Reporting: Oversee the monthly CECL calculations and reporting process, collaborating closely with accounting and strategic finance teams to ensure the robustness of methodology and accuracy of loss reserve calculations.
Loss Forecasting: Refine existing loss forecasting models / methodologies which feed into monthly CECL calculations, to improve the overall accuracy and stability of forecasts. Develop loss projection and expected loss estimation methodologies for revolving products (e.g. credit card).
Portfolio Risk Strategy: Define, implement, and continuously improve the portfolio risk management strategy (including collections), ensuring alignment with company appetite.
Risk Reporting and Monitoring: Develop and maintain a comprehensive and timely reporting framework to provide risk visibility to management, ensuring that risk and return are optimized and in line with company goals. Define and monitor key KPIs
Emerging Risk Identification and Mitigation: Proactively identify emerging risks and propose data-driven mitigation solutions to minimize potential losses and optimize returns.
Cross-Functional Collaboration: Foster strong partnerships with Product Management, Operations, Engineering, Data Science, Accounting, and Strategic Finance teams, driving alignment and facilitating data-driven decision-making.
Policy Management: Maintain and update CECL methodology documents and procedures, ensuring compliance with regulatory and audit requirements.

Data enhancement and enrichment: Work with product and engineering to make sure that right data is in the pipelines for reporting and analytics

Requirements :

5+ years of experience in consumer or small business lending in a quantitative risk strategy / analytics role, with hands-on experience in loss forecasting and expected loss estimation.
Quantitative degree (Mathematics/Statistics/Economics/Operations Research) preferred, Masters Degree or MBA a plus
Proficiency in SQL and Python/R, with experience in data visualization tools such as Hex/ Tableau/Looker/Sigma
Exceptional written and verbal communication skills, with the ability to effectively convey complex ideas to both technical and non-technical audiences.
An inquisitive nature, with a passion for exploring variances, understanding root causes, and driving data-driven decision-making
Proven ability to navigate a cross-functional, non-hierarchical environment, fostering collaboration and driving alignment across teams
Highly analytical bent of mind and ability to solve complex problems
Experience in working in credit cards, term loan products
Bachelors degree is mandatory

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI In Its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [HIDDEN TEXT].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Credit Risk Senior Analyst - CECL Reporting, Loss Forecasting