About Us:

Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Role:

We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a strong focus on service/product journeys.

The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team.

Key Responsibilities:

-Own app growth across activation, engagement, retention, monetization and winback.

Drive growth for key service/product journeys and optimize critical user funnels.

-Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation.

-Drive experimentation, A/B testing, personalization and funnel optimization.

-Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.

-Use customer data, cohorts and analytics to identify growth opportunities and measure impact.

-Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters.

-Lead and mentor Growth Managers and CLM execution teams.

-Establish strong growth metrics, dashboards and operating rhythms.

What We're Looking For:

-10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech.

-Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred.

-Proven track record of driving app growth and lifecycle marketing at scale.

-Strong understanding of growth funnels, retention, engagement, experimentation and CLM.

-Hands-on experience with AI/GenAI/Agentic capabilities for growth automation.

-Strong data orientation with excellent analytical and problem-solving skills.

-Proven people leadership experience managing Growth and/or CLM teams.

-High ownership, structured thinking and strong execution orientation.

-Excellent cross-functional and stakeholder management skills.

Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people's collective energy and unwavering focus on the customers, and that's how it will always be. We are the largest merchant acquirer in India.

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

PPSL - CLM & Growth Management - Associate Vice President - P4B