Experience- 5-10 years

Working days- 5 days Working from Client location

Location- Bangalore/ Chennai

Job Profile-

· Implement operational strategies, policies, and procedures.

· Manage day-to-day operations to meet production targets.

· Enhance productivity, particularly in onPrem operations.

· Support backend development for client applications.

· Set up infrastructure monitoring and alerting systems and develop dashboards.

· Manage Microsoft IIS and batch jobs operations.

· Utilize initial Python experience for scripting and automation.

· Coach and support team professional growth.

· Support script troubleshooting and optimization.

· Manage updates from old to new infrastructure.

· Propose efficiency improvements.

· Participate in application cloud migration.

Required Experience-

· 5-10 years experience in Operations Management, with strong leadership and organizational skills.

· Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.

· Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.

· Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.

· Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability.

Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards.

Must have technical skill-

· Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.

· Operations experience in Payara on Linux

· Scripting and automation expertise for On Premise infrastructure.

· Infrastructure monitoring, alerting systems, and dashboards setup.

· Proficiency with Microsoft IIS and batch jobs.

Experience with Oracle databases

Good to have Technical skills-

· Reporting/Visualization tools like Tableau / Power BI.

· Basic experience with Python.

· Familiarity with cloud-based operations and DevOps practices.

· Experience with Java and GlassFish platform.

Jira/Confluence

IT Operations Manager(ServiceNow/ BMC Remedy)