The impact you'll make

As a Field Service Engineer, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

What You'll Do

Install and/or relocate equipment at customers sites. Conduct associated start-up, cut over, and check-out activities on newly installed systems
Provide warranty tool support or paid service for out-of-warranty tools by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Duties may include component replacement, fault isolation, calibration, software procedures, and recovery from tool failures. You will coordinate all service actions with the customer to minimize downtime or system interruptions
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate the problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
Implement field modifications or updates as released in Engineering Change Orders (ECOs), which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
Execute initial (Tier-2) process qualification after installation and commissioning
Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports. Professionally represent the company to the customer. Utilize knowledge of the company's product lines and services to keep existing and potential customers informed when new or additional needs are identified
Develop good customer relations during installation and execution of service contracts
Maintain the company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
Take on ad-hoc duties as and when assigned by the Immediate Supervisor

We're Looking For — Minimum Qualifications

Bachelor's degree or equivalent hands-on technical training (ITI/Diploma plus relevant apprenticeship) in Mechanical, Electrical, Electronics fields with an advanced degree or equivalent work experience
Self-starter who can work independently and has a deep desire to learn and grow with the Company
Strong interpersonal and communication skills; able to actively engage customers on technical solutions
Willing to support short-term, overseas assignment
Able to work swing shift (Tues–Sat and/or Sun–Thur)
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a cleanroom environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
Able to travel frequently, domestically and internationally, based on customer needs; flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed
Able to perform rostered 24/7 on-call standby duty for a week

Preferred Qualifications

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment is a plus
Communication skills, both written and verbal, in English
Foundational analytical and problem-solving skills

Field Service Engineer 2