Microsoft Sharepoint, Microsoft Excel, Oracle Business Intelligence, Salesforce, AI tools, microsoft onenote

Change management, Power Bi, Automation initiatives, Sales operations improvement initiatives, Sales Operations, Funnel Forecast process

contact lens , Jira, Confluence, Amazon Connect, Process Mapping, Agent Workspace, Lambda Integrations, Visio, Lex Integration, User story creation and backlog management, Customer Profiles, Lucidchart, Gap analysis and business process re-engineering, Requirements elicitation and documentation, Contact Flows, Queues and Routing Profiles, Microsoft Office Suite, Amazon Connect Reporting Analytics