Network Protocols, Servicenow, Scripting Language, JIRA, Shell, Monitoring Tools, MySQL, Postgres, Rest Apis, Python, Salesforce, Technical support experience, Incident management process, AI ML concepts, Basic SQL knowledge, Webhooks, System-level troubleshooting, ITSM tools

Servicenow, Netsuite, Incident Management, Jira, Cpq, Boomi, zendesk, Salesforce

Javascript, Agile Methodologies, Code Debugging, Root Cause Analysis, Knowledge Management, Incident Resolution

.NET, AWS, Spring Boot, SQL Server, Java, Microservices, Rest Apis, React, Angular, Oracle, Php, Kubernetes, Azure, Docker, Jenkins, PostgreSQL, Azure DevOps, GitHub Actions