ng productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands-on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.

Key Responsibilities

Operational Excellence:
Perform insurance-related back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
Accurately process insurance data in client systems while meeting quality and TAT requirements.
Follow defined SOPs, SLAs, and client-specific insurance guidelines.
Validate and update policyholder information and insurance documents..

Quality and Productivity:
Meet assigned productivity, accuracy, and turnaround time targets.
Adhere to quality standards and participate in internal quality audits.
Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.

Compliance and Documentation:
Ensure compliance with company policies, data privacy standards, and client requirements.
Maintain confidentiality of client and policyholder information.
Keep accurate records related to work completed, productivity, and effort tracking.

Team Collaboration
Actively participate in team huddles, training sessions, and knowledge-sharing activities.
Follow attendance, break schedules, and shift adherence guidelines.
Support team goals by being flexible during high-volume periods..

Process Associate - Insurance New