Servicenow, Waterfall, Agile, Scrum, JIRA, Azure DevOps, Sdlc, Microsoft Dynamics 365 CRM, Visio

Page Layouts, JIRA, Validation Rules, Confluence, Record Types, UAT activities, Agile Scrum methodologies, Visio, Salesforce Service Cloud, Salesforce Flow, Einstein AI, Case Management, Lucidchart, entitlements, Omni-Channel, Knowledge Base

technology research , thought leadership , vendor coordination , User Stories, Market Research, UAT Release Management, AI GenAI Thought Leadership, UX Content, Bfsi, Content Tagging, Report Writing, Engagement Campaigns, Emerging Technologies, Digital Content Publishing, Knowledge Hub Management, Newsletter Creation, Stakeholder Management, Portal Ownership, Content Specialist, Performance Analytics

Data Transformation, Pl Sql, JIRA, Sql, Unix Commands, shell scripting, Excel, Visio, financial data mapping, Relational Databases, MS Teams, integration pipelines, NICE Actimize Compliance Suite applications, AWS cloud environments, Aha, Actimize front-end configuration

Requirements management skills, Advanced analytical and problem-solving skills, Agile project delivery methodologies, Impact analysis and business case capability