Project Role : Quality Engineering Lead

Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Quality Engineering Lead, your day involves guiding a team of quality engineers by coordinating cross-functional planning and integrating various ecosystem components to enhance delivery speed and maintain high standards throughout the application lifecycle. You focus on developing comprehensive testing strategies that align with business and functional requirements. Your role includes overseeing the implementation of quality processes and methodologies, ensuring that testing activities are effectively managed and that key performance indicators are established to monitor progress and resolve issues efficiently. Collaboration and leadership are central to your daily activities as you drive continuous improvement in quality assurance practices.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Lead efforts to identify process improvements and implement best practices within the quality engineering team.
Mentor junior team members to support their professional growth and enhance team capabilities.
Coordinate with cross-functional teams to ensure alignment of quality objectives with project goals.
Monitor and report on quality metrics to stakeholders, facilitating informed decision-making.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
Strong knowledge of quality engineering principles and testing methodologies applicable to software development lifecycles.
Experience in designing and implementing end-to-end testing strategies that align with business and functional requirements.
Ability to define and track key quality metrics to assess test execution and defect management processes.
Skilled in leading teams through multi-disciplinary planning and ecosystem integration to enhance delivery and quality.
Competence in using tools and techniques for defect tracking, test automation, and continuous integration.

Additional Information:

The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
This position is based at CDC2A - SEZ.
A 15 years full time education is required.