As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

Your Team

PTP (Global Business Services)

Your Role -

Senior Process Associate – Customer Service & Payments (Procure to pay – Accounts Payable)

Handle and resolve vendor and internal queries related to Invoice status Payment status / delays Missing or duplicate invoices Vendor setup / updates
Respond via ServiceNow tickets, emails, or workflow tools
Ensure queries are resolved within defined SLAs and TATs
Monitor payment status and respond to queries
Adhere to SOX controls and internal policies
Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance)
Follow up with processors to ensure timely closure of tickets
Update users on status and provide clear communication
Prepare and execute payment runs(Wires/ACH/EFT/CHECKS)
Monitor payment status and resolve (Failed payments/Rejections)
Investigate and resolve issues such as (Delayed / missed payments/ Incorrect invoice processing/ Bank or payment failures)
Support month-end close activities
Drive process improvements and automation initiatives
Maintain professional and customer-focused communication
Coordinate with AP processors, treasury, or business teams for resolution
Escalate critical / high-impact issues (e.g., urgent payments, vendor escalation)
End to End knowledge of P2P

The Experience You Bring

4+ years in Accounts Payable (Invoice Processing & Payments)
Exposure to global AP operations
Knowledge of payment methods (Wires, ACH, Checks)
Basic tax knowledge (GST, VAT, withholding)
Automation exposure is an advantage
Familiarity with ticketing tools (ServiceNow)
Ability to manage high-volume queries and deadlines Attributes
Attention to detail, structured and disciplined, ability to multitask under pressure
Self-motivated and accountable, collaborative team player

Academic Requirements

Bachelor's / Master's in Finance/Accounting
Financial services knowledge is an advantage

Shift Timings

12:30 PM to 9:30 PM IST (or as per business requirements)

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other's identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What's in it for you

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.

Our benefit policy includes but not limited to:

Competitive Compensation
Flexible, Hybrid Work
30 days Annual Leave + Public Holidays
Life Insurance
Retirement Planning
Group Personal Accident Insurance
Medical Insurance for Employee and Family
Annual Health Check-up
26 weeks Maternity Leave
Paternal Leave
Adoption Leave
Near site Childcare Facility
Employee Assistance Program
Study Support
Employee Stock Purchase Plan
ESG Commitments and Goals
Business Resource Groups
Career Development Programs
Mentoring Programs
Invesco Cares
Dress for your Day

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.

To Know More About Us

About Invesco: https://www.invesco.com/corporate/en/home.html

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/

Senior Process Associate, PTP