Quality Assurance, Itil, Major Incident Management, Change Management, Process Improvement, Service Coordination Management

change requests , Servicenow, Power Bi, Workflow, Cmdb, Incident Management, Problem Management, Itil, Microsoft Teams, Service Catalogs, Reporting and Dashboards

Unix, Wan, Cybersecurity, Data Center, Wlan, Firewall, Wintel, Proxy, Storage, Network, Incident Management, Problem Management, Lan, ITIL V4 foundation certification, VoIP, Enterprise Data Warehouse

common technology processes and tools, ServiceNow Platform, ITIL V3 or V4 certification

Appdynamics, Sql, Databases, Splunk, Distributed Systems, BMC Remedy, Enterprise Applications, Elk, Dynatrace, Application Support, Servicenow, Azure, Apis, ITIL Incident Problem Change, Production Support, Integration layers, Logs, Monitoring dashboards, Incident Problem Management, Jira Service Management, Cloud environments