Microsoft 365, Macos, Network Troubleshooting, Ip Telephony, enterprise network printing, Microsoft Windows, Microsoft Teams, service management processes, Apple MacBook

Microsoft Office, Technical support, Desktop Laptop imaging, O365 product suites, Microsoft Windows v10 11, Wired and wireless networking

Servicenow, Outlook, Dns, Tcp Ip, DHCP, Microsoft 365, Vpn, Desktop Troubleshooting, Group Policies, user account management, networking fundamentals, Wi-Fi troubleshooting, Office applications, endpoint management, Active Directory, Windows operating systems, OneDrive, remote support tools, Teams, ITSM tools