What Success Looks Like In This Role

This role supports a complex, multi-platform application used by Unisys Digital Workplace Services (DWS). We are seeking an experienced Technical Architect specializing in Salesforce Field Service (SFS) to lead the design, delivery, and continuous evolution of field service solutions for our managed services clients. This role blends deep technical architecture expertise with strong client-facing and stakeholder management skills with a focus on AI. The ideal candidate will act as the trusted technical advisor for a portfolio of clients — translating business requirements into scalable, well-governed Salesforce solutions while overseeing ongoing support, enhancements, and platform health within a managed services model.

This is a senior, solution-focused role for someone who is equally comfortable designing complex technical architectures, leading solution workshops, mentoring delivery teams, and managing executive-level client relationships.

Key Responsibilities

Collaborate with architects, technical leads, and stakeholders to deliver solutions aligned with business goals.
Independently manage tasks, deliverables, and timelines.
Create system documentation and train support teams.
Architect end-to-end Salesforce Field Service solutions, including Service Cloud, Field Service Lightning (FSL), scheduling optimization, mobile workforce enablement, and integrations with ERP, IoT, asset management, and inventory systems. Digital experience sites and portal.
Design scalable data models, sharing/security architecture, and integration patterns (REST/SOAP APIs, MuleSoft, middleware) that align with enterprise architecture standards.
Own the technical solution blueprint from discovery through go-live, ensuring designs are scalable, maintainable, and aligned with Salesforce best practices and the Well-Architected framework.
Conduct architecture reviews, technical health checks, and org optimization assessments for existing managed services clients.
Evaluate and recommend appropriate Salesforce products/features (Field Service, Omni-Studio, Experience Cloud, Einstein/Agentforce, CTI) to meet evolving business needs.
Define and enforce coding standards, DevOps/release management practices, and technical governance across the managed services portfolio.

Stakeholder & Client Management

Act as the primary technical point of contact and trusted advisor for client stakeholders, from business users to C-suite/IT leadership.
Lead solution design workshops, technical discovery sessions, and architecture review boards with client teams.
Translate complex technical concepts into clear, business-relevant language for non-technical stakeholders.
Manage client expectations around scope, feasibility, timelines, and technical trade-offs.
Build long-term, consultative relationships that support account growth, renewals, and expansion of managed services scope.
Present technical roadmaps, health assessments, and strategic recommendations in client governance meetings (QBRs, steering committees).

Team Leadership & Enablement

Provide technical leadership and mentorship to developers, consultants, and administrators within the delivery team.
Review solution designs, code, and configurations produced by the team to ensure quality and adherence to standards.
Support pre-sales activities, including solution scoping, effort estimation, and technical proposal development (SOWs, RFP responses).
Contribute to internal capability building, reusable assets, accelerators, and best-practice documentation for Field Service engagements.

Required Skills

Minimum 5 years of experience with Salesforce

Functional Knowledge of Salesforce
Integrating other systems with Salesforce
Task Recording & UAT Preparation

Proficiency in:
Strong knowledge on APEX, LWC, Salesforce Object model, Platform Events and no code, low code features tool
Field Service or service delivery models
Azure Subscription Management & AI Services
Azure Integration Services (AIS)
Azure DevOps (ADO) – (CI/CD Pipelines, Harbor Server, SonarQube Server, Dependency Track, etc.)
Test Automation Frameworks (Selenium)
Agile frameworks
Strong communication, analytical, and multitasking abilities.

Preferred Qualifications

Salesforce certifications: Field Service Consultant, Application Architect or System Architect, Sharing and Visibility Architect, Integration Architect, Platform Developer II.
Experience with adjacent technologies: MuleSoft, Tableau/CRM Analytics, IoT integrations, asset/inventory management systems.
Prior consulting or systems integrator (SI) background.
Experience in industries with heavy field operations (utilities, telecommunications, manufacturing, healthcare equipment, energy).
Familiarity with Salesforce Well-Architected principles and Success Cadence / Signature Success programs.
Experience contributing to pre-sales, SOW development, or proposal writing.

You will be successful in this role if you have:

BA/BS degree and 8+ years experience OR equivalent combination of education and experience

Master's degree preferred

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.

Senior Salesforce Technical Architect - Field Service