Company Summary

DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.

Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).

Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.

EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties And Responsibilities

Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions
Proactive identification of production issues and resolution
Own the production environment, monitoring availability and ensure a holistic system health
Identify and implement corrective actions to resolve issues in a timely manner
Complete assigned tasks for change requests and incident tickets
Resolve issues within SLA
Achieve 90% automation and reduce manual intervention

Skills, Experience And Requirements

Engineering degree with 5+ years of experience in Application Support
Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)
SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)
Expert in Apigee, Apigee-x and Seibel
Scripting/Programming - Python programming preferred, Shell scripting
AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must
APIs - Good understanding of REST APIs and working experience with Postman/Ready API
Good analytical and problem solving skills
Good functional knowledge around Retail and Telecom
Ready to work in shifts - 24x7
Excellent communication, presentation and documentation skills

Benefits

Insurance and Wellbeing
Financial & Retiral Benefit Program
Mental Wellbeing
Employee Stock Purchase Program (ESPP)
Professional Development Reimbursement
Time Off
Team Outings

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [HIDDEN TEXT] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Senior Engineer - Production Support