Job Description

Shape a proactive risk and control culture in a fast-moving payments environment. In this role, you will lead a controls program that strengthens decision-making, supports change, and reduces operational risk. You will partner with senior stakeholders across the business and influence outcomes beyond your direct team. Join us to build stronger controls, develop talent, and deliver meaningful impact at scale.

As an APAC Payments Operations Control – Vice President in Operations Control Management team, you will lead the development and execution of an enhanced control framework that supports continuous and integrated risk assessment. You will drive top-down risk analysis, strengthen control monitoring, and support timely detection, escalation, root-cause analysis, and remediation of control issues. You will collaborate closely with partners across operations, legal, compliance, risk, audit, regulators, and technology controls to improve outcomes and support safe business growth. You will work in a culture that values accountability, partnership, and continuous improvement.

You will be a trusted leader for controls across payments operations, helping teams adopt sound change management and consistent evaluation practices. Your work will improve visibility into key risk indicators and performance metrics, enabling earlier issue identification and stronger governance. You will help reduce financial loss, regulatory exposure, and reputational risk through disciplined execution and clear stakeholder engagement. This role offers the opportunity to broaden your leadership impact while strengthening the control environment across a complex operating landscape.

Job Responsibilities

Build a proactive risk and control culture across payments operations through consistent evaluation and strong change management practices
Lead the development and ongoing enhancement of the payments operations control framework and integrated risk assessment approach
Deliver end-to-end execution of the Risk and Control Self-Assessment, including identifying control gaps and driving resolution plans
Analyze key risk indicators and key performance indicators to identify trends, inform priorities, and support business strategies
Drive timely control issue detection, escalation, root-cause analysis, and remediation tracking
Partner with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology controls to align on risk decisions and outcomes
Provide clear updates and insights to senior management to support prioritization and resource decisions
Embed consistent documentation, governance routines, and control testing practices to strengthen transparency and accountability
Influence control improvements across teams beyond direct reporting lines and deliver outcomes under tight deadlines

Required Qualifications, Capabilities, And Skills

Bachelor's degree
Minimum 10 years of experience in the financial services industry
Demonstrated understanding of payments products, business, and operations
Strong knowledge of risk and control management concepts, including designing and executing a Risk and Control Self-Assessment with business partners
Excellent communication and influencing skills, including the ability to present clearly to senior stakeholders
Strong stakeholder management skills, with experience aligning across diverse, senior partners
Ability to analyze and interpret program data, including key risk indicators and key performance indicators
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Visio)

Preferred Qualifications, Capabilities, And Skills

Experience in controls, audit, quality assurance, risk management, or compliance
Demonstrated people leadership experience with a track record of developing and mentoring talent

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

APAC Payments Operations Control Management - Vice President