Job Description

Shape the future of client experience by guiding organisations through complex payments implementations. Join our collaborative team where you'll lead endtoend onboarding, build trusted partnerships, and see your impact in every successful golive. Grow your career with exposure to global clients, senior stakeholders, and a wide range of payments products and technologies.

As a Client Technical Onboarder, Associate within the Payments team, you lead the endtoend client onboarding journey, manage implementation projects, and deliver integrated technology and payment product solutions with excellence. You collaborate directly with clients to implement payments products, coordinating all aspects of a positive onboarding experience. You apply strong project governance and proven onboarding methodologies, consulting and guiding clients across treasury, cash management, trade, and merchant acquiring.

Job Responsibilities

Lead endtoend technical client onboarding for complex payments product implementations, from solution finalisation through onboarding, testing, and golive production operation
Consult clients and internal partners on technical solution design, including requests for proposals, presentations, and meetings
Advise clients on improving treasury, finance, and business operations through adoption and operation of payments technology and solutions
Facilitate workshops to scope and refine solutions; translate requirements into clear technical specifications and project plans
Establish project governance, execute product testing, and manage legal documentation to enable successful golive
Ensure compliance with audit and control policies, with an active focus on risk management and regulatory adherence
Drive improvements to the global operating model with internal partners to increase client satisfaction and operational efficiency
Monitor implementation progress, identify risks, and escalate issues to maintain timelines and quality
Coordinate communications with senior stakeholders across client and internal teams
Manage multiple concurrent client implementations and prioritise deliverables under tight deadlines
Contribute to process optimisation and client experience enhancements across the onboarding lifecycle

Required Qualifications, Capabilities, And Skills

Bachelor's Degree
Minimum 5 years of experience in technical project management
Experience in client-facing technology project and/or service delivery roles with proven track record in driving process improvements
Demonstrated leadership and teamwork, able to work independently in a matrixed, cross-functional, global environment.
Self-motivation, initiative, personal ownership, and a strong client focus.
Detail-oriented and methodical approach to project delivery.
Strong verbal and written communication and presentation skills.

Preferred Qualifications, Capabilities, And Skills

Experience in payments consulting, transaction banking, or payment service providers such as financial technology firms or merchant acquiring
Technical familiarity with file and data transfer technologies including Application Programming Interface (API), Secure File Transfer Protocol (SFTP), International Organization for Standardization XML (ISO 20022 XML) message formats and SWIFT
Experience with artificial intelligence or machine learning applications, and automation tools such as Alteryx, UiPath, or Python
User or developer experience with enterprise resource planning applications such as SAP, Oracle, or Kyriba (finance/treasury modules) or treasury management systems.
Certified project or information technology service management qualification.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Global Banking - Payments Client Technical Onboarding - Associate