Job Summary:

We are seeking a motivated and results-driven Tele-Caller to join our EdTech company. The role involves reaching out to prospective students/parents, informing them about our courses and services, and guiding them through the admission or enrollment process. The Tele-Caller will play a key role in connecting with leads, nurturing them, and ensuring successful conversions.

Key Responsibilities:

Make outbound calls to potential students/parents from provided leads and inquiries.
Explain course details, features, benefits, and fee structures clearly and convincingly.
Counsel and guide students regarding course selection based on their interests and career goals.
Handle inbound calls and resolve queries related to admissions, courses, and processes.
Follow up with leads regularly to ensure maximum conversions.
Maintain accurate records of conversations, leads, and enrollments in the CRM system.
Meet daily/weekly/monthly targets for call volume, lead conversion, and admissions.
Coordinate with the Tele-Counsellor/Admissions team for smooth enrollment processes.
Provide feedback on student concerns, market trends, and competitor activities.

Requirements:

Minimum qualification: Any Graduate (Bachelor's degree preferred).
Prior experience in Telecalling/Customer Service/Sales (EdTech or education industry preferred).
Excellent communication and interpersonal skills.
Ability to explain educational programs and build trust with students/parents.
Persuasive, target-oriented, and self-motivated.
Good computer skills with MS Office and CRM usage.
Fluency in English and [Hindi/Regional Language as per requirement].

Benefits:

Competitive salary with performance-based incentives.
Training and development in student counseling and sales skills.
Growth opportunities within the fast-growing EdTech sector.
Dynamic and supportive work environment.

Tele-Caller

Tele Caller Executive