Description

Shift Type: (1PM to 10PM or 2PM to 11PM) IST

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.

At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. As a Business Researcher on the Seller Growth team, you will uncover the why behind Seller behavior — designing surveys, analyzing Voice of Customer data, and identifying friction points across the onboarding and Seller journey. Your insights will directly shape the programs and tools that help Sellers launch, grow, and succeed on Amazon.

This role requires strong analytical instincts and the ability to synthesize complex data into clear, concise reports for stakeholders. You will work cross-functionally with Account Managers, Product, and Operations teams to turn research into action, thriving in a fast-paced, ambiguous environment while maintaining a high bar for data quality and clarity.

Basic Qualifications

Bachelor's degree

Intermediate experience with surveys and data collection

Familiarity with analyzing Voice of Customer data to identify trends, patterns, and pain points

Experience with user onboarding flows or understanding of friction points in marketplace seller journeys

Strong documentation skills — ability to synthesize findings into clear, concise reports for stakeholders

Curiosity-driven mindset with a willingness to dig into the why behind seller behavior through structured data deep dives

Preferred Qualifications

Fluency in Mandarin Chinese (written and verbal)

Key job responsibilities

Key Responsibilities

Design, deploy, and manage surveys and other data collection instruments to gather structured feedback from marketplace sellers

Analyze Voice of Customer (VoC) data to identify recurring trends, behavioral patterns, and pain points across the seller base

Map and evaluate seller onboarding flows to pinpoint friction points and drop-off stages within the marketplace journey

Conduct structured, data-driven deep dives into seller behavior to uncover root causes behind observed trends

Synthesize research findings into clear, concise reports and presentations for stakeholders

Partner with cross-functional teams (Account Managers, Product, Operations) to translate insights into seller experience improvements

Track key seller experience metrics over time to measure the impact of process or product changes

Basic Qualifications

3+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Bachelor's degree

Preferred Qualifications

Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI HYD 13 SEZ

Job ID: A10426259

Business Researcher Seller Growth, Seller Growth