Software Applications, Experience in Troubleshooting related process, Experience in cable or telecom industry, Experience in Chat process, Knowledge Of Excel, Customer service, Basic Knowledge of Hardware modems Routers and Troubleshooting

Cisco certification, Unified Communications Telecommunications operations hardware software systems and management, Network and Unified Communications Telecommunications applications, Contact center environments, Network topology equipment and terminology

Networking, Operating Systems, HTML, Databases, Xml, Microsoft Azure, Pro Engineer, Salesforce, Catia®, NX®, Multi-tier applications, Autodesk®, Solidworks®, Client-Server architecture, PTC Creo®, CAD Software

Software Applications, Critical Thinking, Problem Solving, AI technology

Data mining and exploratory data analysis, Data quality management and validation, Business Intelligence and reporting principles, Exposure to Python for analytics or automation, Experience with Microsoft Azure Machine Learning Microsoft Fabric or Databricks, Experience working with SQL and relational databases, Data analysis interpretation and visualization, Understanding of business intelligence methodologies and reporting frameworks, Knowledge of advanced analytics and automation platforms, Microsoft Power BI Data Analyst PL-300 certification or equivalent, Root cause analysis and problem-solving, Statistical analysis and quantitative reasoning, Strong proficiency in Microsoft Excel and Power BI, Dashboard development and reporting best practices